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Troubleshooting

Troubleshooting

This section contains information for troubleshooting your Espion system. Come here for information on error messages, setup and connections, and answers to your "why is it doing that?" questions.

Help! I think something is wrong!

Espion Configure System
Inverted Tests
Uninstall/Reinstall Firebird
Amplifier Calibration
Multifocal Stimulus Missing from Monitor
Test Saved Under Wrong Patient Name

Installation, Cables, and Connections

Setting up ColorDome Camera
Find My Serial Number
Install HUE Camera
Upgrading from Version 4 to Version 5+
Pupilometry Module Setup

Error Messages

Set Serial Number and enable IO Card
Database is not correct for this version of software [X]
Access Violation
Unavailable Database: ISC Error Code
Stimulator 1 not detected
Internal Serial Number Does Not Match Filename

See all 14 articles

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