Message: "Unavailable Database: ISC Error Code _____"
Meaning: Firebird program is not running properly.
Action: Computer savvy users may try the following; others please contact firstname.lastname@example.org to arrange a remote-in session where one of our representatives can go through this process for you, online. Please take a screenshot of the error message and attach it to the email. Otherwise, call us at 978-458-1600.
> Close Diagnosys software
> Open Control Panel, Programs and Features
> Find Firebird, right click to Uninstall
> Go to Windows Start menu, type in a search for "Uninstall Firebird"
> Choose Firebird uninstaller and follow the prompts, leaving all default settings
> Open Computer, C:\ drive, Multifocal (or) Espion folder
> Open Firebird and Utilities folder
> Double click to run Firebird Installer.exe (or) Firbird 2._ ..Win32.exe
> Follow the setup, use default settings
> Finish and open the software
> Check to see that the error is gone
> Ensure that you are able to access your patients and protocols
Database is a structured set of data housed by a computer.
Firebird is a relational database used to manage patient data.
Uninstall is to remove from computer.