Troubleshooting ColorDome Camera

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Step 1) First let’s establish a Camera Connection.

  1. Click “Camera” --> “Video Source” in the camera viewer window
  2. Do you see options here? Our camera is usually named Conexant or USB 2000
    1. If YES – select the camera.
      1. If this immediately shows a camera image – you’re done!
      2. If the camera display is a Black Screen – move on to Step 3
      3. If the camera display is a Blue Screen – move on to Step 4
    2. If NO – move on to Step 2

 

Step 2) Let’s troubleshoot the Physical Camera Connection.

  1. Locate the physical connection, unplug, and re-plug the connector.

Note this is different for Desktop vs Cart systems – see images below.

mceclip0.png

  1. After re-plugging the connector, open the software again and select protocol.
  2. Check again if any camera options are listed under “Camera” --> "Video Source"
    1. If YES – Select it and check for image.

 

Step 3) Let’s troubleshoot the Camera Settings.

      1. Set video format to NTSC_M.  
        1. Go to Camera, Menus, Capture.
    1. Screen_Shot_2020-02-03_at_2.55.52_PM.png Capture2.JPG
    2.  
      1. Set Output Size to 320x240
        1. Go to Camera, Menus, Capture_Pin
    3. Screen_Shot_2020-02-03_at_2.55.41_PM.png 
    4.  
      1. Set maximum Brightness and Contrast to 8191, set sliders to at least half
        1. Controls Tab, resize camera window (larger) if maximum values not visible

Screen_Shot_2020-02-03_at_2.56.11_PM.png

 

Step 4) Let’s Update Camera Driver Software

  1. Open Control Panel --> Device Manager
  2. Check for OTG102 or USB 2000 under “other devices” or “sound, video and game controllers” **
  3. Right click on device name and select “Update Driver Software” --> “Browse Computer”
  4. Select C:\Mutifocal\Camera USB Drivers\” driver specific folder” 
    1. If you see a message, “correct driver already installed” – then that was not the problem.
    2. If the setting saves, then re-try the camera.

** Note: one way to validate that the right device is isolated, remove USB, check if associated device disappears from the list.

 

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